Shipping Policy

Last updated: October 29, 2026

Overview

xhgtd.shop is owned and operated by HRM ApS, a company registered in Denmark (CVR-number: 43125125).

This Shipping Policy explains where we deliver, how orders are processed, applicable shipping charges, estimated delivery times, tracking information, customs requirements, and what happens if an order is delayed, damaged, lost, refused, or returned to us.

This Shipping Policy applies to orders placed through https://xhgtd.shop for delivery to Germany and Austria.

By placing an order through our website, you agree to this Shipping Policy, our Terms of Service, our Privacy Policy, and our Return & Refund Policy.

Shipping Destinations

We currently offer shipping to the following countries:

• Germany

• Austria

We do not currently deliver to countries or territories that are not available as shipping destinations during checkout.

Available shipping destinations will be displayed during checkout.

Shipping Method

Orders delivered to Germany and Austria are intended to be sent using standard shipping services.

The shipping carrier may vary depending on:

• The delivery address

• Product type

• Package size and weight

• Fulfilment location

• Carrier availability

Where tracking is available, tracking information will be provided after dispatch.

Shipping Cost

Applicable shipping costs will be displayed during checkout before the customer completes the purchase.

If free standard shipping is offered for an eligible order, the applicable terms will be displayed on the website or during checkout.

We will not intentionally add undisclosed shipping charges after an order has been placed.

Order Processing Time

Orders are expected to be processed within 1–2 business days after payment has been successfully authorised.

Business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Order processing may include:

• Payment verification

• Address verification

• Product preparation

• Packaging

• Handover to the shipping carrier

Processing time is separate from shipping transit time.

Order Cut-Off Time

The proposed order cut-off time is 3:00 PM Denmark time (CET/CEST) on business days.

Orders received after the cut-off time will normally begin processing on the next business day.

The cut-off time does not guarantee same-day dispatch. Please refer to the delivery estimate shown at checkout.

Estimated Delivery Time

For orders delivered to Germany and Austria, the proposed delivery schedule is:

Order processing time: 1–2 business days

Shipping transit time: 5–10 business days

Estimated total delivery time: 6–12 business days

Delivery estimates are provided for guidance and are not guaranteed delivery appointments.

Actual delivery times may vary depending on:

• The carrier

• The delivery location

• Public holidays

• Customs processing, where applicable

• Severe weather

• Transport disruption

• Seasonal demand

• Other circumstances outside our reasonable control

Unless a different delivery period has been expressly agreed, orders will be delivered within the period required by applicable consumer law.

Delivery Estimates at Checkout

The shipping cost and estimated delivery time displayed on product pages, in the shopping cart, at checkout, in order confirmation emails, or in Google Shopping listings should be read together with this Shipping Policy.

Where a more specific delivery estimate is displayed during checkout, that estimate will apply to the relevant order.

We aim to keep the delivery information on our website and in Google Merchant Center accurate and consistent with our actual fulfilment arrangements.

Order Confirmation

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

The confirmation will normally include:

• Your order number

• Products ordered

• Order value

• Delivery address

• Applicable shipping charges

• Estimated delivery information

Please review the confirmation and contact us promptly if any information is incorrect.

An order confirmation acknowledges receipt of your order but does not necessarily confirm dispatch.

Shipping Confirmation and Tracking

Once your order has been dispatched, we will normally send a shipping confirmation email containing the available shipment details.

Where available, this may include:

• The carrier name

• The tracking number

• A tracking link

• Estimated delivery information

Tracking information may take 24–72 hours after dispatch to become active or show movement.

Carrier tracking updates may not appear in real time. A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

The delivery information should include, where applicable:

• Full recipient name

• Street name

• House or building number

• Apartment or unit number

• Postal code

• City

• Country

• Reachable email address

• Reachable telephone number

We are not responsible for delays caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

Address Changes

Please contact us as soon as possible if you need to change your delivery address.

Email: antoniokusevic202@gmail.com

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

After dispatch, the customer may need to contact the shipping carrier directly.

Delivery Attempts

Depending on the carrier and delivery service, the carrier may:

• Deliver the package directly to the recipient

• Leave it in an agreed safe place

• Deliver it to a neighbour where permitted

• Deliver it to a parcel shop, post office, or collection point

• Attempt delivery again

Carrier procedures may vary by destination and service.

If a package is sent to a collection point, please collect it within the period specified by the carrier. Uncollected packages may be returned to the sender.

Split Shipments

An order containing multiple products may arrive in separate packages if products are dispatched from different fulfilment locations or become ready for shipment at different times.

Where multiple shipments are used, separate tracking information may be provided.

Customers will not be charged additional standard shipping fees that were not disclosed during checkout.

Delivery Delays

Delays may occur because of circumstances outside our reasonable control, including:

• Carrier disruption

• Severe weather

• Public holidays

• Industrial action

• Transport disruption

• Natural disasters

• Government restrictions

• High seasonal demand

• Customs processing, where applicable

If your order has not arrived within the estimated delivery period, please contact us at:

Email: antoniokusevic202@gmail.com

Please include your name, order number, delivery address, and tracking number, if available.

We will review the available information and contact the carrier where appropriate.

Late Delivery and Consumer Rights

If an order is not delivered within the agreed delivery period, please contact us so that we can investigate.

Where required by applicable consumer law, you may provide an additional reasonable deadline for delivery.

If delivery is not completed within that additional period, you may have the right to cancel the order and receive a refund.

An additional delivery period may not be required where we have refused to deliver, delivery by a specific date was essential, or another statutory exception applies.

Nothing in this Shipping Policy limits mandatory rights under German, Austrian, Danish, or European Union consumer protection law.

Lost Packages

If your package has not arrived, please first:

• Review the carrier tracking information

• Check the delivery address in your order confirmation

• Check with household members or neighbours

• Check any parcel locker, collection point, or safe place

• Look for a delivery notice from the carrier

If the package still cannot be located, contact us at:

Email: antoniokusevic202@gmail.com

We will investigate the issue with the carrier where appropriate.

If a package is confirmed to have been lost before delivery, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement or refund.

Damaged Packages

Please inspect your package as soon as it is delivered.

If the package or product arrives damaged, contact us promptly at:

Email: antoniokusevic202@gmail.com

Where reasonably available, please provide:

• Your order number

• A description of the damage

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs of the damaged product

Please retain the product and original packaging until we confirm whether they are needed for the investigation.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law and our Return & Refund Policy.

Incorrect or Missing Items

If you receive the wrong product, an incorrect quantity, or an incomplete order, please contact us promptly at:

Email: antoniokusevic202@gmail.com

Include your order number and photographs of the products and packaging, where available.

After reviewing the issue, we will determine an appropriate solution, which may include sending the missing item, arranging a replacement, or issuing a refund where applicable.

Risk of Loss or Damage

For consumer orders delivered to Germany or Austria, risk of loss or damage generally remains with us until the goods are physically delivered to you or to a person identified by you to receive them.

If you independently appoint a carrier that was not offered by us, risk may transfer when the goods are handed to that carrier, subject to applicable law.

Nothing in this section limits mandatory consumer protections.

Customs, Import VAT, and Duties

Germany and Austria are members of the European Union.

Orders dispatched from within the European Union will not normally be subject to import customs duties when delivered to Germany or Austria.

Orders dispatched from outside the European Union may be subject to import VAT, customs duties, customs clearance fees, or other charges imposed by the relevant authorities or carrier.

The applicable charges may depend on the dispatch location, value and type of goods, and relevant tax and customs rules.

Any charges collected by us will be disclosed during checkout where applicable. Any additional charges imposed by a customs authority or carrier will be handled in accordance with applicable law and the information disclosed before purchase.

Customs processing, where applicable, may extend the estimated delivery period.

Refused Deliveries

If a customer refuses delivery, the package may be returned to us.

Any refund will be handled in accordance with our Return & Refund Policy and applicable consumer law.

Any deduction from a refund will only be made where permitted by law and where the relevant cost was properly disclosed.

Refusing a package does not automatically complete a valid cancellation or return request. Customers should contact us before refusing delivery whenever reasonably possible.

Undeliverable and Returned Packages

A package may be returned to us because of an incorrect address, repeated unsuccessful delivery attempts, failure to collect the package, refusal of delivery, or carrier restrictions.

If a package is returned to us, we will contact you where possible.

Depending on the circumstances and applicable law, we may arrange redelivery, request confirmation of the delivery address, cancel the order, or issue a refund.

Any redelivery cost will be disclosed before redelivery is arranged.

Order Cancellation

Orders may be cancelled before dispatch by contacting us at:

Email: antoniokusevic202@gmail.com

Cancellation requests cannot be guaranteed once processing or dispatch has started.

Once an order has been shipped, it may no longer be possible to stop shipment. However, customers may exercise applicable statutory withdrawal, cancellation, or return rights under our Return & Refund Policy and applicable consumer law.

Returns

Shipping-related returns are governed by our Return & Refund Policy.

Please contact us before returning an item so that we can provide the relevant instructions.

The registered business address of HRM ApS is:

HRM ApS

Galionsvej 70
1437 København K
Denmark

Email: antoniokusevic202@gmail.com

Please obtain return authorisation and confirm the correct return destination before sending any goods. The registered business address is not necessarily the operational returns warehouse.

Delivery Restrictions

We do not knowingly ship products where shipment or delivery is prohibited by applicable law or carrier restrictions.

We may cancel an affected order and provide an appropriate refund where delivery is prohibited or reasonably impossible, subject to applicable law.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to shipping carriers, delivery coverage, shipping rates, processing times, legal requirements, or operational practices.

The latest version will be published on this page with an updated revision date.

Changes will not retrospectively reduce rights relating to orders already accepted unless permitted by law.

Contact Us

For questions regarding shipping, tracking, delivery, or an order that is missing or damaged, please contact us.

HRM ApS

Trading Name: HRM ApS

Company Registration Number (CVR): 43125125

Registered in: Denmark

Business Address:

Galionsvej 70
1437 København K
Denmark

Email: antoniokusevic202@gmail.com

Telephone: +45 24256786

Website: https://xhgtd.shop

We aim to respond to shipping enquiries within 1–2 business days.